Shipping policy
SHIPPING POLICY
Thank you for shopping with PawTec. We want to make your shopping experience as clear and convenient as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
ORDER PROCESSING
Orders are typically processed within 1–3 business days before shipment.
During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.
Business days generally do not include weekends or public holidays.
SHIPPING DESTINATIONS
PawTec currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the product, supplier, destination, inventory availability, and other fulfillment requirements.
ESTIMATED DELIVERY TIMES
Delivery times vary depending on the product, fulfillment location, destination, carrier, and other circumstances.
Some products may be fulfilled from within the United States, while others may be fulfilled from international locations.
The estimated delivery information displayed for a product or during the ordering process should be considered an estimate and not a guaranteed delivery date.
Orders fulfilled from U.S.-based suppliers may generally arrive faster than internationally fulfilled orders.
Once your order has shipped, available tracking information will be provided so you can follow its progress.
SHIPPING COSTS
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the product, destination, order value, and shipping method available for the order.
TRACKING YOUR ORDER
When tracking information becomes available, it will be provided through the contact information associated with your order.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
If you have questions regarding the status of your shipment, please contact us at support.@pawtec.com.
DELIVERY DELAYS
Delivery estimates are not guaranteed.
Orders may occasionally experience delays due to circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, high-volume periods, holidays, transportation disruptions, or other logistical events.
If your order appears to be significantly delayed, please contact us at support.@pawtec.com so we can review the available tracking information and assist you.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support.@pawtec.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
PawTec is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except as otherwise required by applicable law.
LOST, DAMAGED, OR MISSING ORDERS
If your order arrives damaged, contains an incorrect item, is missing an item, or appears to have been lost during shipment, please contact us at support.@pawtec.com.
Please include your order number and, when applicable, photos, videos, or other information that may help us investigate the issue.
Eligible cases will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
MULTIPLE PACKAGES
In some cases, products from the same order may be fulfilled from different locations or suppliers.
As a result, your order may arrive in more than one package and packages may be delivered on different dates.
This does not necessarily mean that an item is missing from your order.
CUSTOMS AND IMPORT PROCESSING
Certain products may be fulfilled from international locations and may therefore be subject to customs or import processing.
Customs procedures may occasionally affect estimated delivery times.
Any applicable duties, taxes, or import-related charges will be handled in accordance with the information presented during checkout and applicable law.
CONTACT US
If you have any questions about shipping or delivery, please contact:
PawTec
Email: support.@pawtec.com