Refund policy
RETURN & REFUND POLICY
At PawTec, we want you and your pet to be happy with your purchase. If there is an issue with your order, please contact us at support.@pawtec.com and we’ll be happy to help.
30-DAY RETURN REQUEST PERIOD
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.
To start a return request, please contact us at support.@pawtec.com before sending any item back.
Please do not return products to the address shown on the shipping package or directly to the manufacturer or supplier unless our support team specifically instructs you to do so.
If your return is accepted, we will provide you with instructions on how and where to proceed with the return, if a physical return is required.
Items sent back without first contacting us may not be accepted.
DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
Please inspect your order when it arrives.
If your item is defective, damaged, incorrect, or if an item is missing from your order, contact us as soon as possible at support.@pawtec.com.
Please include your order number and clear photos or videos showing the issue when applicable. This helps us review your request and provide the appropriate solution.
Depending on the circumstances, eligible claims may be resolved through a replacement or refund.
NON-RETURNABLE ITEMS
For health, hygiene and safety reasons, certain pet products that have been used, opened, worn, contaminated, or have come into direct contact with an animal may not be eligible for return unless they arrived damaged, defective, or incorrect.
Personalized or custom-made products, if offered, may also be non-returnable unless they arrive damaged, defective, or incorrect.
Please contact us if you have questions about the eligibility of a specific item.
CHANGE OF MIND
If you change your mind about a purchase, please contact us within 30 days of receiving your order.
Return eligibility will depend on the condition and type of product. If a physical return is required for a change-of-mind return, return shipping costs may be the responsibility of the customer. We will inform you of any applicable return instructions and costs before you send the item.
ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at support.@pawtec.com.
We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.
If the order has already been processed or shipped, the applicable return or refund procedures will apply.
EXCHANGES
The availability of exchanges depends on the product and circumstances.
If you received a damaged, defective, or incorrect product, please contact us at support.@pawtec.com so we can determine the appropriate solution.
REFUNDS
If your refund is approved, it will be issued to your original payment method.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges, if any, may not be refundable unless the order arrived damaged, defective, incorrect, or another refund is required under applicable law.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support.@pawtec.com.
LOST OR UNDELIVERED ORDERS
If your order has not arrived within the estimated delivery period shown for your order, please contact us at support.@pawtec.com.
We will review the tracking information and, when appropriate, work with our fulfillment partners and shipping carriers to investigate the shipment.
Orders shown as delivered by the carrier may require additional verification or documentation before a refund or replacement can be approved.
CONSUMER RIGHTS
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
CONTACT US
For questions regarding returns, refunds, damaged products, or your order, please contact:
PawTec
Email: support.@pawtec.com