Frequently Asked Questions
Answers to common questions about orders, shipping, returns, products, payments, and how to reach us.
Orders
How can I check the status of my order?
Once your order has shipped and tracking information becomes available, you will receive tracking details using the contact information provided with your order. If you have any questions about your order, please contact us at support@pawtec.com.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@pawtec.com. We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.
Shipping
Where does PawTec ship?
PawTec currently ships to eligible addresses within the United States.
How long does delivery take?
Delivery times vary depending on the product, fulfillment location, destination, carrier, and other circumstances. Estimated delivery information provided during the ordering process should be considered an estimate rather than a guaranteed delivery date.
Where are PawTec products shipped from?
Depending on the product and inventory availability, orders may be fulfilled from locations within the United States or from international fulfillment locations.
Will I receive a tracking number?
Yes. When tracking information becomes available, it will be provided using the contact information associated with your order. Please allow some time after receiving your tracking number for the carrier's system to update.
Why did I receive only part of my order?
Products in the same order may occasionally be fulfilled from different locations. This means your order may arrive in separate packages and on different dates.
Returns & Refunds
What should I do if my product arrives damaged or incorrect?
Please contact us at support@pawtec.com as soon as possible. Include your order number and clear photos or videos showing the issue when applicable. We will review the situation and determine the appropriate solution.
Can I return a product?
You may request a return within 30 days after receiving your order, subject to the eligibility requirements in our Return & Refund Policy. Please contact us before sending any product back. Do not return products directly to the address shown on the shipping package or to the manufacturer or supplier unless our support team specifically instructs you to do so.
How will I receive my refund?
Approved refunds are issued to the original payment method. Your bank, credit card company, or payment provider may require additional time to process and post the refund.
Products
Are PawTec products only for dogs?
No. PawTec offers products for dogs, cats, and other pets when specified in the individual product description. Always review the product description, dimensions, instructions, and suitability information before purchasing.
How do I know if a product is suitable for my pet?
Please review the product description and specifications before purchasing. Suitability can vary depending on your pet's size, age, behavior, and individual needs. If you are unsure whether a product is appropriate for your pet, contact us before ordering.
Payments
What currency are prices displayed in?
Prices for customers shopping in the United States are displayed in U.S. dollars (USD), unless otherwise indicated during checkout.
Contact Us
How can I contact PawTec?
For questions about your order, products, shipping, returns, or refunds, please contact us at support@pawtec.com, or use our Contact page.